This sounds simple, but let’s break it down.
Do not punish for mistakes
Do you want to be punished for making mistakes ? We are humans.
But let’s see what Peter Drucker and Richard Branson had to say.
“The better a man is, the more mistakes will he make – for the more new things he will try. I would never promote a man into a top level job who had not made mistakes, and big ones at that. Otherwise he is sure to be mediocre.” Peter Drucker
“One thing is certain in business: you will make mistakes. When you are pushing the boundaries, mistakes are inevitable. How you react is what is important”. Richard Branson
Employee made a MISTAKE.
A waiter dropped a dish in a kitchen. An angry boss reprimanded him in front of other kitchen personnel. The boss then yells out: “How the hell did you manage to do this ??!”
The waiter starts to show how exactly he did it, and … accidentally drops a 2nd dish on the floor…
1. When people make mistakes do not yell at them.
2. Do not reprimand them in public.
3. Do not ask stupid questions.
4. Help them avoid mistakes in the future, and give them confidence in themselves they need.
Do not be inflexible
From my mailbox: Bob was taking his son to soccer practices on Wednesdays. He more than made up for it by coming earlier and staying later. His new boss scheduled a staff meeting at that time, and despite Bob’s requests, did not want to move it.
What the boss did not realize is how important “little things” are to his employees. That alone made Bob to go get another job.
From Briggete mailbox: Steve runs to his boss and tells him his wife has had an accident, and is on the way to a hospital. Steve wants to leave immediately. The boss wants Steve to take a client call. Steve quits.
Jobs and bosses are like buses. There is always another one coming. Loved ones are there for life.
Make a difference
If you are not making a difference in other people’s lives, you are not leading.
People want a future, they want to excel, they themselves want to make a difference.
Make a difference.
Great leaders opened the doors for you. You are lucky enough to have done well with their help, now it is your time to open doors for others.
Do you agree ?